Incident

Intermittent integration API errors (donor create and donor match)

Resolved | Sep 18, 2026 | 13:41 GMT+01:00

Resolved on 31 August 2026 at 00:22 BST. Recorded retrospectively on 18 September 2026.

Affected components

  • Swiftaid API

Investigating | Sep 18, 2026 | 13:40 GMT+01:00

Retrospective notice. This incident occurred on 30 August 2026 from 19:39 BST to 00:22 BST on 31 August and is being recorded here after the event. The same internal authentication fault as on 24 August recurred and caused intermittent HTTP 500 responses on POST /donors (about 3% of calls) and donors/match (about 1%). Failed requests were rejected before any data was written. Service recovered without data loss. A permanent fix is in progress.

Status Page powered by Admin Labs