All systems operational

Intermittent integration API errors (donor create and donor match)

Resolved | Sep 18, 2026 | 13:41 GMT+01:00

Resolved on 31 August 2026 at 00:22 BST. Recorded retrospectively on 18 September 2026.

Affected components

• Swiftaid API

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• Investigating | Sep 18, 2026 | 13:40 GMT+01:00

  Retrospective notice. This incident occurred on 30 August 2026 from 19:39 BST to 00:22 BST on 31 August and is being recorded here after the event. The same internal authentication fault as on 24 August recurred and caused intermittent HTTP 500 responses on POST /donors (about 3% of calls) and donors/match (about 1%). Failed requests were rejected before any data was written. Service recovered without data loss. A permanent fix is in progress.

Integration API errors (donor create and donor match)

Resolved | Sep 18, 2026 | 13:38 GMT+01:00

Resolved on 24 August 2026 at 14:58 BST. Recorded retrospectively on 18 September 2026.

Affected components

• Swiftaid API

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• Investigating | Sep 18, 2026 | 13:37 GMT+01:00

  Retrospective notice. This incident occurred on 24 August 2026 from 12:52 to 14:58 BST and is being recorded here after the event. A fault in our internal authentication service, following an automatic database failover, caused a proportion of calls to POST /donors and donors/match to return HTTP 500. Failed requests were rejected before any data was written. Service was restored at 14:58 BST by restarting the affected service. We have added alerting and are making changes to prevent recurrence.

Incident with email sending

Resolved | Jun 24, 2025 | 11:55 GMT+01:00

The issue with email service has been resolved with all functions restored, while we continue to monitor the Swiftaid service, we will be resending any messages that failed during this period.

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• Resolution in progress | Jun 24, 2025 | 11:11 GMT+01:00

  The issue sending email messages is resolved, we are actively restoring all email functions.

• Identified | Jun 23, 2025 | 15:47 GMT+01:00

  The Swiftaid service is currently unable to send Email messages, this is affecting login and account management operations.

Incident with External API

Resolved | Sep 30, 2022 | 00:39 GMT+01:00

Service levels are back at normal levels, will continue to monitor.

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• Investigating | Sep 30, 2022 | 00:36 GMT+01:00

  The cause has been identified and a resolution is in progress, core services should be back online shortly.

• Investigating | Sep 29, 2022 | 20:00 GMT+01:00

  Increased error rate returned from API operations